SHIPPING & RETURNS
SHIPPING, DELIVERY AND INSURANCE
SHIPPING
Your shipping options may vary depending on your location. Shipping options and charges are available on the checkout page of our Site for domestic and international orders. Due to the large size and weight of some of our products certain orders may be subject to additional shipping charges. We recommend that you contact Admin@TheRosaCollection.com should you wish to obtain a full shipping cost prior to placing your order.
Alternatively, you can place the order and customer care will contact you to advise of any additional shipping charges.
DELIVERY
For items in stock we aim to dispatch within 48 hours. Items on pre-order or made to order will be dispatched in accordance with the lead times on our Site. For an order that contains pre-orders and in stock items, shipping is charged on dispatching the items together, therefore, goods are dispatched when all items are in stock. Lead times on the Site are subject to change and/or delays. Should there be any variation to the lead times shown on the Site we will contact you to advise you of the position. Once goods have been dispatched, expected delivery times are around 5-7 working days. No changes can be made to the shipping address once goods have been dispatched.
We endeavour to fulfil all orders placed. If we are unable to deliver to your location we will let you know.
You will own the goods from the later of (a) we receive payment in full or (b) we deliver the goods to you. Where goods are sold ex-works ownership passes on collection of the goods by your agent or delivery by us to your agent in the US.
We require a signature for any goods delivered, at which point responsibility for any purchased goods passes to you. The goods are your responsibility from the time we deliver them to the address you gave us. The courier will give you the option to update your delivery preferences once goods have been shipped. TheRosaCollection will not be responsible for any delivery without signature due to your change of preferences.
Delivery will have been deemed to have taken place as and when TheRosaCollection leave the goods in accordance with your preferences.
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund in full for any goods you have paid for but not received.
RETURNS AND REFUNDS
A refund will be offered on any unsuitable items, except for items that are marked “made to order” and custom orders, returned to us in unused conditions within 14-days of date of receipt. If shipping is delayed at the request of the purchaser then the 14-day period will commence the day after payment is received. We are unable to refund any damaged or used goods returned. We do not offer a refund for goods returned after the 14-day period. No refunds will be given for items used in photoshoots or events of any nature. No responsibility or liability will be accepted and no refunds will be made for claims in respect of damages reported for deliveries to third party shipping/distribution centers and where goods have been left on delivery without signature due to your change of preferences with the courier.
Where ‘duties and taxes paid’ has been selected these amounts will not be refunded on any returns.
All items marked “made to order” cannot be cancelled once the order has been placed and are not eligible for return/refunds.
All custom orders cannot be cancelled once the order has been placed and are not eligible for return/refunds. All cushions have no returns/refunds for any issues relating to zips under any circumstances. All cushions are sent with zips in working condition. If a fault occurs with your handling of the zip then we are not liable for the damage and no return/refund will be given.
Returns are to be made and paid for by the customer with the exception of returns due to damaged goods. Notification must be made to us in writing to request a return of the goods to us within 14 days from the date of receipt of the goods. Upon a return request we will email the return confirmation alongside the appropriate return address. You will need to arrange the shipping independently although we are on hand to help. Please note the return must be received by us within 14 day of receipt of the goods. Please email: Admin@TheRosaCollection.com for assistance
REPORTING DAMAGE
All damaged items must be reported to us in writing within 24 hours after delivery with the necessary images of the items including all packaging.
EXCHANGE POLICY
We do not offer an exchange policy. We therefore suggest that you return it for refund and purchase a new item separately in this instance.
HOW TO RETURN A PRODUCT
To arrange a return please email us at Admin@TheRosaCollection.com and with the below return form filled out alongside any supporting images.
QUERIES
If you have any queries or need any further help please contact us at Admin@TheRosaCollection.com