We strive to process and dispatch orders promptly within 1-2 business days from the date of purchase. Once your order has been dispatched, you can expect delivery within 5-6 working days, depending on your location and the shipping method chosen. Please note that items marked as out of stock or made-to-order may require additional time for fulfillment, typically within an expected timeframe of 10-12 weeks. If you have ordered such items, feel free to get in touch with us for further details on the estimated delivery schedule. Upon dispatch, you'll receive a confirmation email containing a tracking number, allowing you to monitor the status of your delivery. Please note that delivery times may vary slightly due to factors such as holidays or unforeseen circumstances. If you have any questions or need assistance regarding the delivery of your order, feel free to reach out to our dedicated customer service team, and we'll be happy to assist you.

If your item arrives damaged, we understand the frustration and inconvenience this may cause. We strive to ensure that all our products are carefully packaged and handled to minimize the risk of damage during transit. However, in the rare event that you receive a damaged item, we're here to assist you promptly.

Please inspect your delivery closely upon arrival, and if you notice any visible signs of damage to the packaging or the item itself, please inform our customer service team immediately. We may request photo evidence of the damage as proof, so it's essential to document any issues as close to the delivery day as possible.

Once our team has assessed the situation and confirmed that the item has indeed arrived damaged, we will initiate the refund process promptly. Your satisfaction is our top priority, and we aim to resolve such matters efficiently and to your satisfaction.

Please note that our refund policy for damaged items applies only when the damage is reported close to the delivery day and is subject to our team's assessment. We appreciate your cooperation in providing necessary information and documentation to expedite the resolution process. If you have any questions or concerns regarding damaged items or our refund policy, please don't hesitate to contact our customer service team for assistance

Yes, we offer a 1-year warranty on all our products to ensure your peace of mind and satisfaction with your purchase. Our warranty coverage includes protection against manufacturing defects and faults for a period of one year from the date of purchase.

We stand behind the quality of our furniture and are committed to providing reliable and durable products. In the rare event that you encounter any issues covered by the warranty during this period, please contact our customer service team, and we will assist you in resolving the matter promptly.

Please note that our warranty does not cover damage resulting from misuse, improper assembly, or normal wear and tear. Additionally, warranty terms and conditions may vary for certain items, so we recommend reviewing the warranty details provided with your purchase or contacting our team for clarification.

Your satisfaction is important to us, and we're dedicated to ensuring that you enjoy your furniture for years to come. If you have any questions about our warranty coverage or need assistance with a warranty claim, please don't hesitate to reach out to us. We're here to help!

We offer a 14-day refund policy to ensure your satisfaction with your purchase. However, please note that customers are responsible for covering the return shipping costs. Therefore, we encourage customers to carefully consider their decision before making a purchase.

In the event of defective items, we will cover the refund shipping costs or provide a full refund. If you encounter any issues with your order, please contact our customer service team, and we will assist you promptly.

Your satisfaction is important to us, and we strive to make the return process as smooth as possible. If you have any questions about our refund policy or need assistance with a return, please don't hesitate to reach out to us. We're here to help!

Yes, at TheRosaCollection, we do offer discounts for bulk or wholesale orders. Whether you're furnishing a commercial space, renovating multiple rooms, or simply buying in large quantities, we're here to accommodate your needs.

Our bulk discount rates vary depending on the quantity and type of furniture you're interested in purchasing. To inquire about bulk pricing or place a wholesale order, please contact our dedicated sales team. They will work closely with you to provide competitive pricing and personalized assistance to meet your requirements.

At TheRosaCollection, we're committed to providing high-quality furniture solutions at affordable prices, whether for individual or bulk purchases. If you have any questions or would like to discuss your bulk order needs further, please feel free to reach out to us. We're here to help make your furnishing projects a success!